- Lead IT staff through hiring, mentoring, performance management, and daily operational oversight
- Define and execute IT strategy across infrastructure, security, and operations
- Manage departmental budget exceeding $2M, ensuring cost-effective technology decisions
- Partner with executive leadership to align technology initiatives with business objectives
- Oversee network, systems, and security to maintain high availability and performance
- Drive continuous improvement across IT processes, systems, and team capabilities
Digital resume
Justin French
Director of IT | Infrastructure, Security & Operations Leadership
Building secure, reliable IT environments that scale with the business.
Director of IT with 14+ years in Information Technology, including 7+ years in leadership. Experienced in leading infrastructure, security, and operations across multi-site environments to improve reliability, reduce risk, and support business goals.
- Years in IT
- 14+
- Leadership
- 7+
- Budget owned
- $2M+
- Users supported
- 250+
Career
Professional Experience
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- Directed IT operations, infrastructure, and service delivery across the organization
- Led and developed IT staff while establishing clear expectations and accountability
- Managed vendors, contracts, and project execution
- Strengthened system reliability, security posture, and operational efficiency
- Identified and implemented strategic improvements across IT systems and workflows
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- Managed network operations team and ensured consistent service delivery
- Oversaw LAN/WAN infrastructure, telecommunications systems, and end-user experience
- Maintained system uptime and performance across critical business systems
- Ensured help desk SLA performance and user satisfaction
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- Maintained servers, network infrastructure, and user environments
- Managed Active Directory, permissions, and system configurations
- Provided organization-wide technical support and troubleshooting
- Supported both on-site and remote users across multiple systems
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- Provide managed IT services and consulting for small to mid-sized organizations
- Design, implement, and maintain network infrastructure
- Monitor system health, performance, and security
- Troubleshoot hardware, software, and network issues
- Recommend and implement technology upgrades
- Build long-term client relationships
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- Configured and maintained internal and external network infrastructure
- Managed firewalls, security tools, and network performance optimization
- Provided technical support and troubleshooting for end users
- Supported VoIP systems and network hardware deployments
- Trained users and junior staff on systems and best practices
Selected work
Key Projects
Enterprise Network Overhaul
- Overview
- Led multiple enterprise network modernization initiatives.
- Challenge
- Aging infrastructure impacting performance, reliability, and security.
- Action
- Replaced backbone cabling, upgraded core network systems, and improved architecture.
- Result
- Increased performance, improved stability, and strengthened security posture.
COVID-19 Remote Workforce Enablement
- Overview
- Transitioned entire organization to remote work operations.
- Challenge
- Urgent timeline with limited hardware and supply chain constraints.
- Action
- Deployed VPN, laptops, and remote access tools while coordinating rapid support rollout.
- Result
- Enabled full remote operations within a week with minimal disruption.
WMS Migration
- Overview
- Led warehouse management system migration across operations.
- Challenge
- Complex integrations with fulfillment workflows and dependencies.
- Action
- Coordinated cross-functional teams to plan, test, and execute migration strategy.
- Result
- Delivered successful migration with zero disruption to fulfillment operations.
Office Renovation & Technology Integration
- Overview
- Led full IT infrastructure design and buildout for office renovation.
- Challenge
- Tight deadlines with complex infrastructure and integration requirements.
- Action
- Designed network and systems architecture and managed end-to-end deployment.
- Result
- Fully operational on day one with improved efficiency and $3M cost savings.
Phone System Migrations
- Overview
- Led multiple enterprise telephony migrations including PBX modernization initiatives.
- Challenge
- Complex transitions including legacy PBX to VoIP and cloud-to-cloud migrations across call center environments.
- Action
- Partnered with customer service leadership to plan cutovers, minimize downtime, and ensure call continuity.
- Result
- Successfully modernized communication systems with minimal disruption and improved scalability.
Capabilities
Core Competencies
Leadership
Build and develop high-performing teams through accountability, mentorship, and clear expectations
IT Strategy
Align technology initiatives with business goals to drive efficiency, scalability, and long-term value
Infrastructure
Design and manage hybrid environments across on-prem and cloud platforms with a focus on reliability
Networking
Architect and maintain secure LAN/WAN environments, VPNs, firewalls, and enterprise connectivity
Cybersecurity
Implement layered security strategies to reduce risk, protect data, and ensure compliance
Project Management
Lead cross-functional initiatives from planning to execution with a focus on delivery and outcomes
References
What colleagues say
Profile
About Me
I started my career on the technical side of IT and grew into leadership, which gives me a practical, end-to-end perspective on how technology supports a business. Today, I lead with a balance of strategy and hands-on understanding—able to set direction while staying connected to execution.
My experience spans infrastructure, networking, and security across multi-site environments, with a focus on building systems that are reliable, scalable, and aligned with real business needs. I’m most effective in roles where I can bring structure to complexity and ensure technology decisions translate into measurable outcomes.
I’m known for being direct, dependable, and solutions-oriented. I value clear communication, accountability, and follow-through—both within my team and across the organization.
In parallel, I provide consulting and managed IT services, which keeps me closely connected to emerging technologies and a wide range of business environments.